Project 1: Project Proposal
Problem
The MySejahtera app was launched during the COVID-19 pandemic to help Malaysians track infections, check in to locations, and manage vaccination records. However, as the pandemic has eased, the app has transitioned into a broader national health platform. Several limitations in usability, accessibility, and user support negatively impact efficiency, comfort, and clarity. These issues are particularly challenging for first-time users, elderly individuals, and those with accessibility needs, ultimately leading to decreased satisfaction and trust in the overall user experience.
1. Lack of Integrated Help Desk
Impacted Usability Goal - Efficiency
Impacted User Experience Goals - Trust, Assurance
Users who encounter problems must manually enter extensive information before receiving any form of assistance, which can be time consuming and frustrating, especially during emergencies or for those less familiar with digital platforms. This lack of efficiency impacts user trust and reduces overall satisfaction with the app.
2. Limited Offline Capabilities
Impacted Usability Goals - Reliability, Utility
Impacted User Experience Goals - Accessibility, Confidence
Another significant limitation is the app's dependency on a stable internet connection. Critical features such as the display of vaccination certificates and access to check in history are inaccessible without internet connectivity. This becomes a major problem in rural areas or situations with weak signal coverage, leaving users unable to present their health status when needed. The lack of offline functionality affects the app's reliability and creates stress for users who need quick access to their health records.
3. No Support for Personalization
Impacted Usability Goal - Satisfaction
Impacted User Experience Goals - Comfort, Inclusiveness
Additionally, MySejahtera lacks support for personalization, which diminishes comfort and accessibility, especially for senior citizens or users with visual or motor impairments. There is no option to adjust font size, choose a high contrast theme, or pin frequently used features for quicker access. This rigid design reduces user satisfaction and inclusiveness, making it harder for diverse user groups to interact with the app comfortably.
Proposed Solution
Introducing: GoodCare - A health support and accessibility focused mobile app enhancement, designed to improve digital healthcare experiences through intelligent support, offline accessibility, and personalized user interfaces.
1. Lack of Integrated Help Desk
GoodCare introduces a smart help system integrated directly into the app interface. It features an AI-powered chatbot and an optional live chat feature, allowing users to get instant support without manually entering all their details. The system automatically pulls relevant user data to streamline the help process. This enhances user trust and drastically reduces the time taken to get help.
2. Limited Offline Capabilities
GoodCare is designed with an offline-first approach for essential features. Users can still book an appointment and check their booking details without an internet connection. The app stored encrypted data locally and syncs it with the server once a connection is restored. This ensures users is rural or low connectivity areas have reliable access to their critical health information at all times.
3. No Support for Personalization
Good.Care offers a highly customizable user interface. Users can adjust font size, colour themes, and rearrange or pin their most used features on the home screen. These personalization options greatly improve usability and comfort for elderly users, people with disabilities, and those with low digital literacy. This also promotes inclusivity and improves overall satisfaction with the app.
Sustainable Development Goal (SDG)
SDG3: Good Health and Well-being is about making everyone can live a healthy life. The GoodCare app supports this by helping users access health support easily through a built in help system. It also works even without internet, so users can still view important information like vaccination certificates anytime. By allowing users to customize this app, it becomes easier to use, especially for elders and those with disabilities. This helps everyone take care of their health more comfortably
Target Users
1. Elderly Users
Older adults who may struggle with small text or complex interfaces. They need easy navigation, larger fonts and offline access to health information.
2. Users with Low Data Connections
People with unstable internet. They need offline access to critical features like booking an appointment, access the appointment details and health status.
3. Disabled or Visually Impaired Users
Users with vision or motor impairments who need customizable interfaces, such as adjustable font sizes, contrast settings and voice assistance for better usability.
