Project 2: Gathering Requirements - Task Analysis
1. Introduction
Book an outpatient treatment appointment
Assessing mental health
Ask question to the help desk
2. Derivation of Hierarchical Task Analysis (HTA)
Task 1
0. Open MySejahtera app
1. Click 'More' menu
2. Click 'Appointment' menu
3. Click profile name
4. Select service for the appointment
4.1 Select Covid-19 Vaccination Service for Public at the Government Health Facility
4.2 Back to select service
4.3 Select Health Screening Services for Prospective Hajj Pilgrims at the Health Clinic
5. Select facility
5.1 Click button off of auto search available only
5.2 Select Klinik Kesihatan Kuala Lumpur
6. Select slot
6.1 select date and time
7. Click 'Confirm' button
8. Close appointment section
Video’s Link : Appointment - Low connectivity
0. Open MySejahtera app
1. Search 'Appointment' menu
2. Click 'Appointment' menu
3. Click profile name
3.1 Wait for 1-2 minutes
4. Select service for the appointment
4.1 Select dental check up
5. Select facility
5.1 Select Klinik Pergigian di Klinik Kesihatan Taman Universiti
5.2 Check availability of slots
5.3 Select Klinik Pergigian di Klinik Kesihatan Gelang Patah
6. Select slot
6.1 Select date and time
7. Click 'Confirm' button
8. Close appointment section
0. Open MySejahtera app
1. Click 'Appointment' menu
2. Click profile name
3. Select service for the appointment
3.1 Select outpatient treatment
3.2 Select dental check up
4. Select facility
4.1 Back to select service
4.2 Select Klinik Pergigian di Klinik Kesihatan Pandamaran
5. Select slot
5.1 Select date and time
6. Click 'Confirm' button
7. Close appointment section
Task 2
2. Access MyMinda screening module
2.1 Navigate to ‘MyMinda’ menu
2.2 Tap ‘Screen Now’
3. Provide Consent
3.1 Review consent information
3.2 Tap ‘I agree and continue’
4. Answer questions for screening attempt
5. Submit answers by clicking submit button
6. View Screening Outcome
6.1 Observe anxiety score
6.2 Observe depression score
0. Perform MyMinda screening test and view outcome.
Open MySejahtera app
Access MyMinda screening module
2.1 Click ‘MyMinda’ on the menu
2.2 Tap ‘Screen Now’
Provide Consent
3.1 Review consent information
3.2 Tap ‘I agree and continue’
First Screening Attempt
4.1 Start question
4.2 Answer first question (Related to the thoughts of self hurting or suicide) by tapping ‘Yes’
4.3 Observe immediate end of questions
4.4 View “need help” outcome
Second screening attempt
5.1 Re-initiate screening questions
5.2 Answers 5 questions
View Screening Outcome
6.1 Observe anxiety score (Anxiety: Normal)
6.2 Observe depression score (Depression: Normal)
User 3 : User with visually impaired
Video’s Link : Myminda - Visually impaired
HTA : Textual presentation
0. Perform MyMinda screening test and view outcome
1. Open MySejahtera app
2. Access MyMinda screening module
2.1 Navigate to ‘MyMinda’ menu
2.2 Tap ‘Screen Now’
3. Provide Consent
3.1 Review consent information
3.2 Tap ‘I agree and continue’
4. First Screening Attempt
4.1 Start questions
4.2 Accidentally answer ‘Yes’ to the first question (related to thoughts of suicide)
4.3 Observe screening ends immediately
4.4 View message indicating ‘needs help’
5. Second Screening Attempt
5.1 Re-initiate screening questions
5.2 Answer 13 questions until the screening ends
6. View Screening Outcome
6.1 Observe anxiety score (Anxiety: Normal)
6.2 Observe depression score (Depression: Mild)
HTA : Diagram Presentation
Task 3
0. Ask a question about appointment at helpdesk
1.0 Open MySejahtera app
2.0 Click ‘More’ menu
3.0 Choose Action by clicking ‘Helpdesk’
4.0 Choose panel by selecting MySejahtera Helpdesk
5.0 Select issue by choosing appointment
6.0 Fill in profile details
6.1 Insert full name
6.2 Insert MySejahtera ID
6.3 Insert 12 digits NRIC
6.4 Insert valid email address
7.0 Fill in question detail
7.1 Enter description
7.2 Add attachment as a proof
8.0 Verify human authentication
8.1 Click ‘I’m not a robot’ checkbox
8.2 Answer the question given to verify
9.0 Submit form
Video’s Link : Help desk - Low connectivity
0. Find help at Helpdesk
1.0 Open MySejahtera app
2.0 Click ‘More’ menu
3.0 Choose action by clicking ‘Helpdesk’
4.0 Wait for the page to load
0. Find the answer to the inquiry at the helpdesk
1.0 Open MySejahtera app
2.0 Go to Profile section
3.0 Choose ‘MySejahtera Helpdesk’
4.0 Click Home
5.0 Choose option by selecting ‘Self Help Button’
6.0 Read the listed question to solve inquiry
7.0 Find answer
7.1 Click the question
7.2 Read the answer given
8.0 Determine whether the response is helpful.
8.1 Click ‘Yes’
8.2 Click ‘No’
