Project 4: Prototyping & Evaluation
Introduction
GoodCare is a mobile health and appointment application designed to help users manage their medical information in a simple and accessible way. It allows users to view vaccination details, receive health notifications, complete the RakanMinda Mental Health Screening Test, and get assistance through an AI-integrated help desk.
GoodCare is specially designed for elderly users, those with low internet connectivity, and visually impaired students, offering a clean, user-friendly interface and support features to improve accessibility and ease of use.
Testing for User 1 was handled by Syarah Aqilah binti Ya’acob,
Testing for User 2 was handled by Khairunnisa binti Mohd Hazani,
Testing for User 3 was handled by Arina Sofiah binti Hamede.
Briefing Notes - prepared by Azdayana Batrisyia
Hello and thank you for joining this usability test.
We are testing a health and appointment app prototype called GoodCare.
Before we begin, are you familiar with the MySejahtera app?
[Yes]
Okay, good! Since you're familiar with it, that helps! GoodCare is also quite similar. It’s also a health and appointment app, but it’s designed to be simpler.
[No]
No worries, GoodCare works like MySejahtera. It helps users manage health appointments and get health updates, but it’s made to be easier to use.
Purpose of this application:
Book and manage health appointments
Complete the Minda Mental Health Screening Test
Get support through an AI-integrated help desk
Why does this matter?
= Many existing health app are hard to use, especially for:
Elderly users
People with low internet connectivity
Visually impaired users
Our app, GoodCare, is designed to be simple, readable, and usable in poor network conditions with support like AI help, and customizable interface.
We are not testing you, but we are testing the app. So if something is confusing, that’s helpful for us to know. Just do your best, and feel free to speak your thoughts out loud as you go.
Testing with users
User 1 : Briefing - Elderly User
User 2 : Briefing - Low Internet Connectivity User
User 3 : Briefing - Visually Impaired User
Task 1 : Book an Appointment
User 1 : Elderly - Task 1
User 2 : Low Internet Connectivity - Task 1
User 3 : Visually Impaired - Task 1
Task 2 : Assessing Mental Health
User 1 : Elderly -Task 2
User 2 : Low Internet Connectivity - Task 2
User 3 : Visually Impaired- Task 2
Task 3 : Ask a question to the help desk (AI)
Observations - prepared by Nurin Iffah
The usability testing for the GoodCare application involved three different users, each stating different opinions about the prototype’s functionality. User 1 found the application generally easy to use, although they experienced some confusion with a specific question. This user expressed an intent to use the system for booking and accessing online clinic services. Similarly, User 2 reported the application was easy to use and highlighted its convenience for avoiding queues and booking clinic appointments. User 2 also felt the system integrated well into their routine when sick.
User 3 found the appointment booking process simple, but faced some difficulty locating the “help desk” button due to its small icon size. This user indicated they would use the system for booking appointments and assessing overall health, but not for issues unrelated to healthcare. Despite that, User 3 generally found the system to fit well into their life and no further improvements or additions to suggest.
Overall, the feedback suggests that while the app’s core functionalities are well-received, there is a specific area for improvement regarding the accessibility of the help desk feature.
Findings - prepared by Nurin Iffah
Testing discovered two usability issues within the GoodCare application. Firstly, User 1 expressed confusion regarding a specific question, despite finding the app generally easy to use. A possible solution for this is to review the wording of the unclear question to ensure better clarity.
Secondly, User 3 encountered difficulty locating the “help desk” button, attributed to its icon being “a bit too small to see”. To address this issue, the “help desk” icon’s size should be increased significantly to enhance its visibility. Furthermore, considering a more universally recognized symbol for help or support and providing a clear descriptive text label for screen readers.
